ITIL 4 Foundation Training | What Is ITIL V4? | ITIL Certification Private

ITIL 4 brings the ITIL framework up to date, introducing a holistic approach to service management and focusing on 'end-to-end service management from demand to value'.

The new edition of ITIL 4 is the first major update to ITIL since 2007 and is arguably a response to the emergence of newer service management frameworks such as VeriSM™, SIAM® and FitSM. It expands the previous version of ITIL V3 ('ITIL 2011') and provides a flexible basis to support organizations on their journey to the new world of digital transformation.

ITIL 4 describes an operating model for the delivery of tech-enabled products and services. The documentation has been completely revised and streamlined to make it easier to read, and enhanced with many practical examples.

ITIL 4 also reflects recent trends in software development and IT operations, and includes advice on how to apply philosophies such as Agile, DevOps and Lean in the domain of service management.

Objective:
ITIL 4 provides a flexible foundation for organizations that need to integrate various frameworks and approaches into their service management operating models.
ITIL 4 aims to help businesses navigate the new technological era of digital services.

Agenda for the day:

1. What is ITIL 4?
2. Elements of ITIL:
- Four dimensions
- ITIL Service Value System
3. ITIL 4 Certification
4. Companies using ITIL